Support

For the Start Somewhere iPhone app.
Published by KO CREATIONS.
Last updated 10 August 2026.

What to write about

Anything: a bug, a question, a refund you cannot get Apple to give you, a feature you want, or something on this website that is wrong. One address covers all of it.

There is no contact form here and no chat window in the app, for the same reason there is no analytics in either: both would mean running somebody else’s code. Email is slower and it is the whole of the support system.

If you are about to ask for a feature, it is worth reading the list of things the app will never do first. Streaks, counts, notifications, tags and sub-tasks are absent on purpose, and the answer to those is going to be no. Everything else is genuinely open.

Subscriptions, cancelling and refunds

Start Somewhere is a subscription through the App Store — $2.99 a month or $24.99 a year, with the first month free on either. Apple handles the entire transaction, which is also why Apple holds all the controls. There is no account here, no customer record, and nothing about your purchase that we can see or change.

Cancelling, or changing your plan

Open your App Store subscriptions, or on your iPhone go to Settings, tap your name, then Subscriptions. The app links to the same place from Everything, then Settings, then Subscription.

Cancelling stops the next renewal. You keep the app until the period you have already paid for runs out.

The free month is part of the subscription, so cancelling is how you end it. It runs through the App Store, which means it asks for a payment method at the start and turns into a paid subscription when the month is up. Cancel any time before then and you are not charged anything — the same two taps as cancelling at any other point.

Apple emails you before the first charge. That is the reason it works this way round. This app has no account, no email address for you and no notifications, so it has no way of telling you your free month is nearly over. Apple does, and it is the only party in this arrangement that can.

One free month per Apple ID, across both the monthly and the yearly plan — so switching between them does not start a second one. Your tasks stay on the phone whatever you decide, and you can take a copy of them out at any time.

The app is asking you to subscribe when you have already paid

Tap I’ve already paid on that screen. It asks the App Store about the Apple ID signed in on this device, so the usual cause of a restore finding nothing is that the purchase was made with a different one. Sign in with that Apple ID and try again.

If the App Store cannot be reached at all, the app assumes you have paid and lets you in. A bad connection is not supposed to lock you out of your own tasks.

Refunds

Refunds are Apple’s to give, at reportaproblem.apple.com. We cannot issue one, and asking us first only costs you time. If the reason was that something did not work, write here as well, so the fault gets fixed for the next person.

Finding a task, and getting one back

Something you deleted

It is not gone. Deleted tasks go to a room called Deleted, reached from the Everything screen, and its one button says put it back. The room only appears once something is in it. There is no delete forever, so nothing you throw away inside the app can be lost by accident.

Something you cannot find

Everything has a search field at the top, and it reaches every task that still exists. A task you cannot see in a list is usually in one of the other piles: Waiting on something if you blocked it, Coming back if you put it off until a date, While you're out if you marked it as an errand, or Finished. Deleted tasks are the one thing search does not reach; look in the room instead.

Getting to a new phone

Your tasks live in a file on the device and there is no sync, so a new phone does not pick them up on its own. What carries them across is an ordinary device backup: if iCloud Backup or an encrypted local backup was on, restoring the new iPhone from it brings the app’s data with everything else. Setting the new phone up as new does not.

This is worth knowing before you wipe anything. It is the same thing said in the privacy policy from the other direction, where a backup is named as one of the three ways your tasks can leave the device at all.

Take your tasks with you, in Settings, is not a substitute for that and is worth being clear about: it gives you a readable text file, and there is no way to load one back in. It is the right thing for keeping a copy, printing one, or moving to another app. It is the wrong thing for moving to a new iPhone, where the backup is what you want.

Deleting the app

Removing Start Somewhere from your phone removes its storage, and with it every task you ever wrote down, including the ones already deleted inside the app. There is no copy anywhere else and no way to ask us for one back.

Things that look like faults and are not

Most of what gets reported about this app is deliberate. The common ones:

• Nothing happens when the timer reaches the time you committed to. No alarm and no chime, and the clock keeps counting. The number is a floor rather than a ceiling, and interrupting you at it would be the app breaking its own promise.
• No notifications or reminders arrive. The app schedules none and never asks for permission to send any.
• The home screen says nothing about your tasks. No count, no badge, no today. The one exception is a glance at what is due soon, which is a switch in Settings and is off until you turn it on.
• No list shows how many things are in it. The number is the part that does the damage, so no pile carries one.
• Two devices show two different lists. There is no server and no sync. That is a real limitation rather than a bug, and it follows from the app having nowhere to send anything.
• Turning a task down does not appear to do anything. It is not recorded as a refusal anywhere, because a tally of those is not something this app keeps. The task comes back later.

Reporting something that is actually broken

What helps, roughly in order:

• what you were doing, and what happened instead of what you expected;
• whether it happens every time, or happened once;
• your iPhone model and iOS version, from Settings, then General, then About.

Screenshots are welcome and never necessary. If one would show tasks you would rather not send anybody, describe the screen instead. Nothing in a bug report needs your real task titles in it.

Privacy, and your data

The app collects nothing, has no account system, and sends nothing anywhere. The privacy policy is the long version, including the three places where something does leave your device.

Because there is no account, there is none to close, and no record held here to correct or erase. Deleting your data is something you do rather than something you request. If you want a data-protection question answered or a request recorded in writing, that goes to privacy@startsomewhereapp.com, which is the address named in the policy.

Accessibility

The app follows your phone’s text size, including the largest settings, and its light or dark appearance. Both can be changed at any time and the app has no separate setting of its own for text size.

If something is unreadable, unreachable or unusable for you, that is a bug and worth writing about. It gets treated as one.